# CRM Services, LLC > CRM Services, LLC is a licensed, bonded, and insured home remodeling and repair contractor based in Vancouver, Washington, serving Clark County and surrounding areas within 50 miles. Founded in 2016 with 30+ years of industry experience, CRM Services specializes in multi-trade residential services including flooring, painting, drywall, exterior repairs, and full unit turnovers. The company serves three primary audiences: homeowners, property managers, and real estate agents. Washington State contractor license: CRMSESL844MK. CRM Services is a sole proprietorship operated by a former property management Maintenance Director who managed a 500-door portfolio. This background uniquely positions the company to serve property management companies with vendor services including unit turnovers, maintenance work orders, punch lists, and restoration build-back work. Key facts: - **Location:** 12209 NE Fourth Plain Blvd, Ste JJ, Vancouver, WA 98682 - **Phone:** (503) 898-0276 - **Email:** quotes@crmsvc.com - **Service area:** Vancouver WA, Clark County, SW Washington (50-mile radius) - **Hours:** Monday–Friday, 8:00 AM – 5:00 PM - **Rating:** 5.0 stars from 41+ Google reviews - **BBB Rating:** A+ - **License:** WA CC CRMSESL844MK - **Hourly rate:** $85/hr (transparent pricing) - **Experience:** 30+ years in the trades, 10+ years referral-based reputation Every link below points to a markdown (.md) variant. The same content is available as HTML by removing the .md suffix. The entire site's content in one document: https://www.crmsvc.com/llms-full.txt For tool-based access, an MCP server is available at https://www.crmsvc.com/api/mcp (discovery: https://www.crmsvc.com/.well-known/mcp.json) with search, page-fetch, service-catalog, and quote tools. ## Core Pages - [Home](https://www.crmsvc.com/.md): Company overview, services, trust signals, and contact information for CRM Services, LLC - [For Homeowners](https://www.crmsvc.com/homeowners.md): Remodels, repairs, and maintenance for homeowners with transparent line-item estimates - [For Property Managers](https://www.crmsvc.com/property-managers.md): Unit turnovers, maintenance work orders, punch lists, and split invoicing — "Send and Forget" vendor services - [For Realtors](https://www.crmsvc.com/realtors.md): Pre-listing repairs, 35R punchlist completion, and priority turnarounds for real estate agents - [Services](https://www.crmsvc.com/services.md): All home repair and improvement services offered in Vancouver WA - [Remodeling](https://www.crmsvc.com/remodeling.md): Kitchen, bathroom, and home addition remodeling in Vancouver WA - [Service Areas](https://www.crmsvc.com/service-areas.md): Cities and communities served across Clark County and SW Washington - [Resources](https://www.crmsvc.com/resources.md): Free homeowner and property resources: glossary, blog, FAQ, offers - [Glossary](https://www.crmsvc.com/glossary.md): 120 plain-English construction, remodeling, and property-management terms - [Blog](https://www.crmsvc.com/blog.md): Cost guides and home advice for Vancouver WA - [FAQ](https://www.crmsvc.com/faq.md): Pricing, process, timelines, credentials, and service-area questions answered - [Reviews](https://www.crmsvc.com/reviews.md): 5.0-star rating from 41+ Google reviews — verified client feedback - [Current Offers](https://www.crmsvc.com/offers.md): Seasonal specials, bundles, and new-customer offers ## Company & Legal - [Privacy Policy](https://www.crmsvc.com/privacy.md): Privacy policy for CRM Services, LLC - [Terms of Service](https://www.crmsvc.com/terms.md): Terms of service for CRM Services, LLC ## Services - [Dry Rot Repair & Restoration in Vancouver, WA](https://www.crmsvc.com/services/dry-rot-repair.md): Expert dry rot repair in Vancouver, WA. We fix the damage and the cause — flashing, caulking, water intrusion. 30+ years experience. Free inspections. - [Water & Fire Damage Restoration Build-Back in Vancouver, WA](https://www.crmsvc.com/services/restoration.md): Insurance restoration contractor in Vancouver, WA. Water and fire damage build-back — we work directly with your insurance company. Free estimates. - [Handyman & Home Repair Services in Vancouver, WA](https://www.crmsvc.com/services/punch-lists.md): Reliable handyman and home repair services in Vancouver, WA. Drywall, plumbing, electrical, painting, fixtures & more. Free estimates. No job too small. - [Flooring Installation & Repair in Vancouver, WA](https://www.crmsvc.com/services/flooring.md): LVP, hardwood, tile, and carpet installation in Vancouver, WA. Subfloor repair included. Residential and rental. Free estimates. 30+ years experience. - [Interior & Exterior Painting in Vancouver, WA](https://www.crmsvc.com/services/painting.md): Interior and exterior painting in Vancouver, WA. Residential, rental, and commercial. Drywall prep, cabinet painting, deck staining. Free estimates. - [Drywall Repair & Texture Matching in Vancouver, WA](https://www.crmsvc.com/services/drywall.md): Drywall repair and texture matching in Vancouver, WA. Seamless patches, knockdown, orange peel, smooth finish. Free estimates. 30+ years experience. - [Exterior Repairs in Vancouver, WA](https://www.crmsvc.com/services/exterior-repairs.md): Exterior repair services in Vancouver, WA. Siding, fascia, soffit, gutters, trim, and caulking. PNW weather protection. Free estimates. - [Smart Home Installation & Pre-Wiring in Vancouver, WA](https://www.crmsvc.com/services/smart-home.md): Smart home pre-wiring, leak detection, smart switches & permanent LED lighting in Vancouver, WA. Infrastructure-first, no proprietary lock-in. Free estimates. ## Remodeling - [Kitchen Remodeling in Vancouver, WA](https://www.crmsvc.com/remodeling/kitchen.md): Kitchen remodeling in Vancouver, WA. Custom cabinets, countertops, flooring, and full layout changes. 30+ years experience. Free estimates. - [Bathroom Remodeling in Vancouver, WA](https://www.crmsvc.com/remodeling/bathroom.md): Expert bathroom remodeling in Vancouver, WA. Half-bath refreshes to luxury master suite renovations. 30+ years experience. Free estimates available. - [Home Additions & Whole-Home Remodeling in Vancouver, WA](https://www.crmsvc.com/remodeling/additions.md): Room additions and whole-home remodeling in Vancouver, WA. From extra bedrooms to complete transformations. 30+ years experience. Free estimates. ## Service Areas - [Camas, WA](https://www.crmsvc.com/service-areas/camas-wa.md): CRM Services offers home remodeling & repair in Camas WA. Trusted local contractor serving Clark County. Free estimates available. - [Ridgefield, WA](https://www.crmsvc.com/service-areas/ridgefield-wa.md): Ridgefield WA home remodeling & repair services. CRM Services is your local contractor for kitchens, baths, decks & more. - [Salmon Creek, WA](https://www.crmsvc.com/service-areas/salmon-creek-wa.md): Salmon Creek WA home repair & remodeling. Trusted local contractor for renovations, maintenance & property repairs. Get a quote. - [Felida, WA](https://www.crmsvc.com/service-areas/felida-wa.md): Home remodeling and repair services in Felida, WA. Restoration, exterior repairs, kitchen & bath remodels, and interior updates. 30+ years experience. - [Brush Prairie, WA](https://www.crmsvc.com/service-areas/brush-prairie-wa.md): Home repair & remodeling services in Brush Prairie WA. Local contractor with 30+ years experience. Call for a free estimate. ## Blog - [Home Remodeling FAQ: The 12 Questions Vancouver, WA Homeowners Ask Most](https://www.crmsvc.com/blog/home-remodeling-faq-vancouver-wa.md): Straight answers to the 12 most-asked home remodeling questions — costs, timelines, permits, ROI, financing, and how to hire a contractor in Vancouver, WA. - [Smart Home Upgrade Costs in Vancouver, WA: What Homeowners Actually Pay (2026)](https://www.crmsvc.com/blog/smart-home-cost-vancouver-wa.md): What smart home upgrades really cost in Vancouver, WA: smart switches, leak detection, pre-wiring, permanent LED lighting & whole-home packages, itemized. - [Whole-Home Leak Detection: The Smart Upgrade That Pays for Itself in the PNW](https://www.crmsvc.com/blog/whole-home-leak-detection-vancouver-wa.md): How whole-home leak detection works, what it costs installed in Vancouver WA, the 5-10% insurance discount, and why it matters more in the PNW than anywhere. - [The Pacific Northwest Homeowner's Annual Maintenance Checklist (2026)](https://www.crmsvc.com/blog/annual-home-maintenance-checklist-pnw.md): Annual home maintenance checklist for Pacific Northwest homeowners. Seasonal tasks to protect your home from PNW weather. - [Smart Home Upgrades Worth Adding During Your 2026 Remodel](https://www.crmsvc.com/blog/smart-home-upgrades-during-remodel.md): Best smart home upgrades to add during your remodel. Thermostats, lighting, security & more. Future-proof your Vancouver WA home. - [How to Inspect Your Vancouver, WA Home for Dry Rot (Annual Checklist)](https://www.crmsvc.com/blog/dry-rot-inspection-guide-vancouver-wa.md): How to spot dry rot before it spreads. Vancouver WA inspection guide covering signs, causes & repair options. Protect your home. - [How Much Does a Kitchen Remodel Cost in Vancouver, WA? (2026 Guide)](https://www.crmsvc.com/blog/kitchen-remodel-cost-vancouver-wa.md): Kitchen remodel costs in Vancouver WA for 2026. Budget, mid-range & high-end pricing. What to expect from your local contractor. - [Bathroom Remodel Cost in Vancouver, WA: What to Budget in 2026](https://www.crmsvc.com/blog/bathroom-remodel-cost-vancouver-wa.md): What does a bathroom remodel cost in Vancouver WA? Breakdown by scope, materials & labor. Budget ranges for 2026 from local contractors. - [How Much Does It Cost to Build a Deck in Vancouver, WA? (2026 Pricing)](https://www.crmsvc.com/blog/deck-building-cost-vancouver-wa.md): Deck building costs in Vancouver WA explained. Material options, labor rates & project timelines. Get accurate estimates for your backyard. - [Home Remodel Cost Per Square Foot in Vancouver, WA (2026 Data)](https://www.crmsvc.com/blog/home-remodel-cost-per-square-foot-vancouver-wa.md): Home remodel costs per square foot in Vancouver WA. 2026 pricing for kitchens, baths, additions & whole-home renovations. - [Dry Rot in Vancouver, WA: How to Spot It, Fix It, and Prevent It (2026 Guide)](https://www.crmsvc.com/blog/dry-rot-repair-prevention-vancouver-wa.md): Dry rot is one of the most common issues in Vancouver, WA homes. Learn how to spot it, what causes it, repair costs ($500-$12K+), and how to prevent it. ## Glossary — Construction & Remodeling - [Punch List](https://www.crmsvc.com/glossary/punch-list.md): A punch list is the to-do list of small remaining tasks that need to be finished or fixed before a construction or remodeling job is officially complete. - [Line-Item Estimate](https://www.crmsvc.com/glossary/line-item-estimate.md): A line-item estimate is a project quote that breaks down every cost individually — labor, materials, permits, and subcontractor fees listed as separate line items rather than one lump sum. - [Change Order](https://www.crmsvc.com/glossary/change-order.md): A change order is a formal written document that modifies the original scope, cost, or timeline of a construction project. - [Scope Creep](https://www.crmsvc.com/glossary/scope-creep.md): Scope creep is what happens when a project gradually expands beyond its original boundaries — usually through a series of small 'while we're at it' additions that collectively blow the budget and timeline. - [Load-Bearing Wall](https://www.crmsvc.com/glossary/load-bearing-wall.md): A load-bearing wall is a wall that supports the weight of the structure above it and transfers that load down to the foundation. - [Framing](https://www.crmsvc.com/glossary/framing.md): Framing is the skeleton of a building — the network of wooden studs, joists, beams, and headers that gives a structure its shape and supports everything above it. - [Subfloor](https://www.crmsvc.com/glossary/subfloor.md): The subfloor is the structural layer of flooring nailed or screwed directly to the floor joists. - [Moisture Barrier](https://www.crmsvc.com/glossary/moisture-barrier.md): A moisture barrier is a layer of material — typically 6-mil polyethylene plastic sheeting — installed to block ground moisture and water vapor from migrating into floors, walls, or crawl spaces. - [Drywall Finishing Levels (Level 0-5)](https://www.crmsvc.com/glossary/drywall-finishing-levels.md): Drywall finishing levels are a standardized 6-step scale (Level 0 through Level 5) defined by the Gypsum Association that describes how smooth and refined a drywall surface is. - [Texture Matching](https://www.crmsvc.com/glossary/texture-matching.md): Texture matching is the craft of applying new drywall compound or spray texture to a repaired area so it blends seamlessly with the surrounding wall surface. - [Skim Coat](https://www.crmsvc.com/glossary/skim-coat.md): A skim coat is a thin layer of joint compound — typically 1/16 to ⅛ inch thick — applied over an entire wall surface to create a perfectly smooth, paint-ready finish. - [Paint Sheen](https://www.crmsvc.com/glossary/paint-sheen.md): Paint sheen refers to the level of gloss or reflectivity in a paint finish, ranging from flat to gloss. - [Primer](https://www.crmsvc.com/glossary/primer.md): Primer is a preparatory coating applied to a surface before paint to improve adhesion, seal porous materials, and create a uniform base. - [LVP Flooring (Luxury Vinyl Plank)](https://www.crmsvc.com/glossary/lvp-flooring.md): LVP is a multi-layer synthetic flooring product designed to look like hardwood while being 100% waterproof. - [Laminate Flooring](https://www.crmsvc.com/glossary/laminate-flooring.md): Laminate flooring is a multi-layer synthetic product with a high-density fiberboard (HDF) core. - [Transition Strips](https://www.crmsvc.com/glossary/transition-strips.md): Transition strips are narrow molding pieces installed where two different flooring surfaces meet. - [Backerboard](https://www.crmsvc.com/glossary/backerboard.md): Backerboard is a rigid, moisture-resistant panel installed beneath tile in wet areas like showers, bathroom floors, and kitchen backsplashes. - [Siding (Types and Materials)](https://www.crmsvc.com/glossary/siding-types-materials.md): Siding is the exterior wall cladding that protects a home from weather while defining its curb appeal. - [Flashing](https://www.crmsvc.com/glossary/flashing.md): Flashing is thin sheet metal installed at joints and transitions on a home's exterior to prevent water from penetrating behind siding and around windows. - [Soffit and Fascia](https://www.crmsvc.com/glossary/soffit-and-fascia.md): The soffit is the horizontal underside of a roof overhang, and the fascia is the vertical board running along the roofline where gutters attach. - [Window Glazing](https://www.crmsvc.com/glossary/window-glazing.md): Window glazing refers to the glass pane(s) installed in a window frame, as well as the compound used to seal glass into that frame. - [Door Jamb](https://www.crmsvc.com/glossary/door-jamb.md): A door jamb is the vertical structural frame lining the interior of a door opening — the two side pieces and the horizontal head jamb that the door closes against. - [Trim and Casing](https://www.crmsvc.com/glossary/trim-and-casing.md): Trim refers to the decorative woodwork installed around doors, windows, ceilings, and floors. - [Demolition (Interior)](https://www.crmsvc.com/glossary/interior-demolition.md): Interior demolition is the controlled removal of existing materials, fixtures, and structural components inside a building to prepare for renovation. - [Crawl Space Encapsulation](https://www.crmsvc.com/glossary/crawl-space-encapsulation.md): Crawl space encapsulation is the process of sealing a home's crawl space with a heavy-duty vapor barrier across the floor and walls, conditioning the air, and addressing insulation and ventilation. - [Vapor Barrier](https://www.crmsvc.com/glossary/vapor-barrier.md): A vapor barrier is a sheet material — typically reinforced polyethylene at 6-mil to 20-mil thickness — installed to prevent moisture migration from soil or humid air into building assemblies. - [Joist and Sill Plate](https://www.crmsvc.com/glossary/joist-and-sill-plate.md): The sill plate is the bottom horizontal piece of wood (typically pressure-treated 2x6 or 2x8) bolted to the foundation, on top of which the floor joists rest. - [R-Value (Insulation)](https://www.crmsvc.com/glossary/r-value-insulation.md): R-value is a measurement of an insulation material's resistance to heat flow — higher R-values mean better insulation. ## Glossary — General Home Repair - [Drywall Repair](https://www.crmsvc.com/glossary/drywall-repair.md): Drywall repair refers to fixing damaged sections of interior wall or ceiling material made from gypsum board. - [Popcorn Ceiling Removal](https://www.crmsvc.com/glossary/popcorn-ceiling-removal.md): Popcorn ceiling removal is the process of scraping off the bumpy, spray-applied acoustic texture popular in homes built before the 1990s. - [Interior Painting](https://www.crmsvc.com/glossary/interior-painting.md): Interior painting is the application of paint to walls, ceilings, and trim inside a home. - [Exterior Painting](https://www.crmsvc.com/glossary/exterior-painting.md): Exterior painting applies weather-resistant paint to the outside surfaces of a home. - [Trim and Baseboard Repair](https://www.crmsvc.com/glossary/trim-and-baseboard-repair.md): Trim and baseboard repair involves fixing or replacing the decorative wood moldings along walls, doors, and windows. - [Door Repair and Adjustment](https://www.crmsvc.com/glossary/door-repair-adjustment.md): Door repair and adjustment covers fixes to ensure doors open, close, latch, and seal properly. - [Window Repair](https://www.crmsvc.com/glossary/window-repair.md): Window repair includes fixing windows that don't open, close, lock, or seal properly. - [Weatherstripping](https://www.crmsvc.com/glossary/weatherstripping.md): Weatherstripping is material applied around door and window edges to create an airtight seal preventing drafts, moisture, and outside air from entering. - [Caulking and Sealing](https://www.crmsvc.com/glossary/caulking-and-sealing.md): Caulking and sealing fills gaps and joints around windows, doors, bathtubs, sinks, and exterior penetrations to prevent water intrusion, drafts, and pest entry. - [Tile Repair](https://www.crmsvc.com/glossary/tile-repair.md): Tile repair involves fixing cracked, chipped, loose, or missing tiles on floors, walls, showers, and backsplashes. - [Grout Cleaning and Regrouting](https://www.crmsvc.com/glossary/grout-cleaning-regrouting.md): Grout cleaning and regrouting involves removing stained, crumbling, or failing grout from between tiles and applying fresh grout to restore appearance and waterproof function. - [Hardwood Floor Repair](https://www.crmsvc.com/glossary/hardwood-floor-repair.md): Hardwood floor repair covers fixes for solid or engineered wood flooring, including filling scratches, replacing damaged planks, fixing squeaky boards, and addressing cupping or buckling. - [Subfloor Repair](https://www.crmsvc.com/glossary/subfloor-repair.md): Subfloor repair involves fixing the structural layer of plywood or OSB beneath finished flooring. - [Deck Repair](https://www.crmsvc.com/glossary/deck-repair.md): Deck repair involves fixing structural or cosmetic issues with outdoor wood or composite decks — replacing rotted boards, tightening fasteners, repairing railings, and staining. - [Fence Repair](https://www.crmsvc.com/glossary/fence-repair.md): Fence repair covers fixing damage to residential fencing — replacing broken boards, straightening leaning posts, repairing gates, and treating or staining wood fences. - [Gutter Cleaning and Repair](https://www.crmsvc.com/glossary/gutter-cleaning-repair.md): Gutter cleaning and repair removes debris from gutters and downspouts and fixes sagging sections, separated joints, and leaks. - [Pressure Washing](https://www.crmsvc.com/glossary/pressure-washing.md): Pressure washing uses high-pressure water spray to clean exterior surfaces including siding, driveways, decks, and fences. - [Dryer Vent Cleaning](https://www.crmsvc.com/glossary/dryer-vent-cleaning.md): Dryer vent cleaning is the removal of accumulated lint and debris from the duct line connecting a clothes dryer to the home's exterior vent. - [Permanent LED Lighting](https://www.crmsvc.com/glossary/permanent-led-lighting.md): Permanent LED lighting is a year-round outdoor lighting system installed under roof eaves and architectural lines, capable of producing programmable shows for holidays, sports events, or daily ambient lighting. - [Maintenance Visit Report](https://www.crmsvc.com/glossary/maintenance-visit-report.md): A maintenance visit report is a structured document delivered after a scheduled service visit, typically including completed task checklist, photos of work performed, condition observations, flagged action items, and recommended follow-up. - [Sump Pump Service](https://www.crmsvc.com/glossary/sump-pump-service.md): What is sump pump service? Learn about maintenance, repairs & why it matters for basement waterproofing in Clark County homes. - [Smart Thermostat Installation](https://www.crmsvc.com/glossary/smart-thermostat-installation.md): Smart thermostat installation is the replacement of a traditional thermostat with a Wi-Fi-connected unit (Nest, Ecobee, Honeywell Lyric) capable of remote control, scheduling, and energy use tracking. ## Glossary — Property Management - [Property Turnover](https://www.crmsvc.com/glossary/property-turnover.md): Property turnover is the process of preparing a rental unit for a new tenant after the previous one moves out. - [Unit Turn](https://www.crmsvc.com/glossary/unit-turn.md): A unit turn refers to the specific tasks completed to flip a rental unit from one tenant to the next. - [Make-ready](https://www.crmsvc.com/glossary/make-ready.md): Make-ready refers to getting a rental property cleaned, repaired, and prepared before a new tenant moves in — painting, patching drywall, replacing fixtures, and deep cleaning. - [Work Order](https://www.crmsvc.com/glossary/work-order.md): A work order is a documented request to complete a specific maintenance or repair task at a property. - [Preventive Maintenance](https://www.crmsvc.com/glossary/preventive-maintenance.md): Preventive maintenance is the practice of regularly inspecting and servicing property systems and components before problems occur, catching small issues early and avoiding costly emergency repairs. - [Deferred Maintenance](https://www.crmsvc.com/glossary/deferred-maintenance.md): Deferred maintenance explained. Why putting off repairs costs more long-term and how to prioritize your home's needs. - [Capital Expenditure (CapEx) vs Operating Expense (OpEx)](https://www.crmsvc.com/glossary/capex-vs-opex.md): Capital expenditure (CapEx) refers to major property improvements that increase long-term value, like a new roof or HVAC system. - [Tenant Improvement (TI)](https://www.crmsvc.com/glossary/tenant-improvement.md): Tenant improvement refers to customizations or renovations made to a rental space to meet a tenant's specific needs, typically in commercial real estate with a TI allowance budget. - [Common Area Maintenance (CAM)](https://www.crmsvc.com/glossary/common-area-maintenance.md): Common area maintenance refers to the upkeep of shared spaces in multi-tenant properties — hallways, lobbies, parking lots, stairwells, and landscaping. - [Property Inspection](https://www.crmsvc.com/glossary/property-inspection.md): A property inspection is a formal review of a rental unit to assess its condition, typically done at move-in, move-out, and periodically during tenancy. - [Vendor Management](https://www.crmsvc.com/glossary/vendor-management.md): Vendor management is the process of selecting, coordinating, and maintaining relationships with contractors and service providers who perform work on a property. - [Multi-unit Repair](https://www.crmsvc.com/glossary/multi-unit-repair.md): Multi-unit repair refers to coordinating and completing maintenance tasks across several rental units or buildings, often simultaneously. - [Emergency Maintenance](https://www.crmsvc.com/glossary/emergency-maintenance.md): Emergency maintenance refers to urgent repairs that must be addressed immediately due to safety risks or habitability threats — burst pipes, heating failures, gas leaks, or major roof damage. - [Habitability Standards](https://www.crmsvc.com/glossary/habitability-standards.md): Habitability standards are the minimum legal and safety requirements a rental property must meet — functioning heating, plumbing, electrical, weatherproofing, and freedom from health hazards. - [Rent-ready Condition](https://www.crmsvc.com/glossary/rent-ready-condition.md): Rent-ready condition means a rental unit has been fully cleaned, repaired, and prepared to meet habitability standards and be presented to prospective tenants. - [Maintenance Reserve](https://www.crmsvc.com/glossary/maintenance-reserve.md): A maintenance reserve is a dedicated pool of money set aside for future repair and maintenance costs, providing a financial cushion so unexpected repairs don't create cash flow crises. - [Annual Maintenance Plan](https://www.crmsvc.com/glossary/annual-maintenance-plan.md): An annual maintenance plan is a subscription-based service where homeowners pay a recurring fee in exchange for scheduled seasonal visits, preventive maintenance tasks, priority response, and discounts on additional services. - [Property Portfolio](https://www.crmsvc.com/glossary/property-portfolio.md): A property portfolio is the full set of properties under a single property manager's or owner's control. - [Bulk Maintenance Contract](https://www.crmsvc.com/glossary/bulk-maintenance-contract.md): A bulk maintenance contract is a service agreement between a property manager and a contractor covering scheduled maintenance and priority response across many properties at a discounted bulk rate. ## Glossary — Realtor & Real Estate - [35R Report (Repair/Replace/Restore)](https://www.crmsvc.com/glossary/35r-report.md): A 35R report is a property assessment tool that categorizes repair needs into three buckets: Repair, Replace, and Restore. - [Pre-listing Repairs](https://www.crmsvc.com/glossary/pre-listing-repairs.md): Pre-listing repairs are improvements made before putting a property on the market to maximize sale price, reduce buyer objections, and help pass inspection. - [Listing-ready](https://www.crmsvc.com/glossary/listing-ready.md): Listing-ready refers to the condition a property needs to be in before it is officially listed for sale — cleaned, repaired, staged, and photographed for the best first impression. - [Cosmetic Updates](https://www.crmsvc.com/glossary/cosmetic-updates.md): Cosmetic updates are non-structural improvements to improve appearance — fresh paint, new flooring, updated hardware, modern light fixtures, and landscaping. - [Curb Appeal](https://www.crmsvc.com/glossary/curb-appeal.md): Curb appeal is the visual attractiveness of a property as seen from the street. - [Home Inspection Findings](https://www.crmsvc.com/glossary/home-inspection-findings.md): Home inspection findings are the documented issues identified by a licensed inspector during a property inspection, ranging from minor maintenance items to major structural concerns. - [Seller Concession](https://www.crmsvc.com/glossary/seller-concession.md): A seller concession is a financial credit offered to the buyer instead of completing repairs before closing, typically in response to inspection findings. - [Buyer Repair Request](https://www.crmsvc.com/glossary/buyer-repair-request.md): A buyer repair request is a formal written request asking the seller to fix specific items identified in the home inspection before closing. - [As-is Sale](https://www.crmsvc.com/glossary/as-is-sale.md): An as-is sale means the seller is listing the property in its current condition without making repairs or offering concessions. - [Comparative Market Analysis (CMA) - Repair Impact](https://www.crmsvc.com/glossary/cma-repair-impact.md): A CMA is a realtor's assessment of property value based on comparable recent sales. - [Staging Repairs](https://www.crmsvc.com/glossary/staging-repairs.md): Staging repairs are the minor cosmetic fixes completed before a home is professionally staged — patching nail holes, paint touch-ups, fixing squeaky doors, and replacing dated fixtures. - [Code Compliance](https://www.crmsvc.com/glossary/code-compliance.md): Code compliance means ensuring a property meets all applicable building codes and regulations. - [Certificate of Occupancy](https://www.crmsvc.com/glossary/certificate-of-occupancy.md): A certificate of occupancy is an official document certifying that a building meets all required codes and is safe for occupancy. - [Final Walkthrough Punch List](https://www.crmsvc.com/glossary/final-walkthrough-punch-list.md): A final walkthrough punch list is a record of outstanding repairs that must be completed before a real estate sale closes, created during the buyer's last visit to the property. - [Pre-Inspection (Seller-Ordered)](https://www.crmsvc.com/glossary/pre-inspection-seller-ordered.md): A pre-inspection is a home inspection that the seller commissions before listing the property, rather than waiting for the buyer's inspection during escrow. - [Permit History](https://www.crmsvc.com/glossary/permit-history.md): A property's permit history is the public record of all building permits filed and finalized for that address. ## Glossary — Estimating & Business - [Job Costing](https://www.crmsvc.com/glossary/job-costing.md): Job costing tracks all expenses for a specific project — labor, materials, subs, and overhead — to determine actual profit or loss and improve future pricing. - [Scope of Work](https://www.crmsvc.com/glossary/scope-of-work.md): A scope of work is a written document defining exactly what work will be performed, what materials will be used, what is excluded, and what the client receives upon completion. - [Change Order (Business)](https://www.crmsvc.com/glossary/change-order-business.md): A change order is a written amendment to the original contract documenting changes to scope, materials, timeline, or price. - [Labor Rate](https://www.crmsvc.com/glossary/labor-rate.md): A labor rate is the dollar amount charged per hour for a technician on a job. - [Material Markup](https://www.crmsvc.com/glossary/material-markup.md): Material markup is the percentage added to material costs before charging the client, covering sourcing, purchasing, transporting, and managing materials. - [Overhead and Profit](https://www.crmsvc.com/glossary/overhead-and-profit.md): Overhead and profit (O&P) is the combined percentage added to estimates to cover indirect business costs and intended profit. - [Bid vs. Estimate](https://www.crmsvc.com/glossary/bid-vs-estimate.md): A bid is a firm, fixed price offer. - [Contract Types: T&M vs Fixed Price](https://www.crmsvc.com/glossary/contract-types-tm-vs-fixed-price.md): Time and materials (T&M) charges based on actual hours and materials used. - [Insurance Claim Repair](https://www.crmsvc.com/glossary/insurance-claim-repair.md): Insurance claim repair is construction work paid by a homeowner's insurance policy following a covered event. - [Warranty and Callback Policy](https://www.crmsvc.com/glossary/warranty-callback-policy.md): A warranty is a promise that work will remain defect-free for a defined period. - [Subcontractor Markup](https://www.crmsvc.com/glossary/subcontractor-markup.md): Subcontractor markup is the percentage a general contractor adds to a subcontractor's bid to cover coordination, project management, warranty exposure, and risk. - [General Contractor License](https://www.crmsvc.com/glossary/general-contractor-license.md): A general contractor license is a state-issued credential that authorizes a contractor to manage and oversee construction projects involving multiple trades. - [Certificate of Insurance (COI)](https://www.crmsvc.com/glossary/certificate-of-insurance.md): A Certificate of Insurance (COI) is a one-page document issued by an insurance carrier that proves a contractor carries active general liability and workers' compensation coverage. - [Lien Waiver](https://www.crmsvc.com/glossary/lien-waiver.md): A lien waiver is a signed document where a contractor or subcontractor relinquishes the right to file a mechanic's lien against the property in exchange for payment received. - [Lead Generation Service](https://www.crmsvc.com/glossary/lead-generation-service.md): A lead generation service connects homeowners requesting work with vetted contractors in their area. - [Cost-Plus Contract](https://www.crmsvc.com/glossary/cost-plus-contract.md): A cost-plus contract is a construction agreement where the homeowner pays the actual cost of labor, materials, and subcontractor services plus an agreed-upon markup percentage (usually 15-25%) covering the contractor's overhead and profit. - [Retainage](https://www.crmsvc.com/glossary/retainage.md): Retainage is a percentage of each progress payment — typically 5-10% — withheld by the homeowner or property owner until project completion is certified. - [W-9 Contractor Form](https://www.crmsvc.com/glossary/w9-contractor-form.md): A W-9 is an IRS form that contractors and subcontractors complete to provide their legal name and taxpayer ID to clients who will issue 1099 forms at year-end. ## Glossary — Tech & Innovation - [CRM (Customer Relationship Management)](https://www.crmsvc.com/glossary/crm-customer-relationship-management.md): A CRM is software that organizes and manages all business interactions with customers and leads — storing contact details, job history, communication logs, and follow-up reminders in one place. - [Photo Documentation](https://www.crmsvc.com/glossary/photo-documentation.md): Photo documentation is the practice of taking dated, organized photographs at key stages of a job — before, during, and after — creating a visual record that protects against disputes. - [Digital Work Order](https://www.crmsvc.com/glossary/digital-work-order.md): A digital work order is an electronic version of a paper job ticket containing job description, customer info, instructions, checklists, and sign-off fields — completed from a mobile device in the field. - [GPS Dispatch and Routing](https://www.crmsvc.com/glossary/gps-dispatch-and-routing.md): GPS dispatch and routing shows real-time technician locations on a map and automatically plans the most efficient sequence of job stops, reducing drive time and fuel costs. - [Automated Follow-Up](https://www.crmsvc.com/glossary/automated-follow-up.md): Automated follow-up sends pre-written emails or texts to customers at scheduled intervals — quote follow-ups, review requests, and seasonal reminders — without manual effort. - [Smart Home Monitoring](https://www.crmsvc.com/glossary/smart-home-monitoring.md): Smart home monitoring uses connected sensors — water leak, smoke, freeze, door, motion — paired with a central hub to alert homeowners or service providers when an event occurs. - [Whole-Home Leak Detection](https://www.crmsvc.com/glossary/whole-home-leak-detection.md): Whole-home leak detection is a smart device installed on the main water supply line that monitors flow patterns, detects leaks anywhere in the home's plumbing, and can automatically shut off the water supply when an anomaly is detected. ## Glossary — Software & Automation - [Field Service Management Software](https://www.crmsvc.com/glossary/field-service-management-software.md): Field service management software schedules, dispatches, and tracks workers at customer locations. - [Estimate Software](https://www.crmsvc.com/glossary/estimate-software.md): Estimate software helps contractors create detailed, professional price quotes with itemized labor, materials, markups, photos, and scope descriptions — and send polished proposals directly to customers. - [Client Portal](https://www.crmsvc.com/glossary/client-portal.md): A client portal is a secure login where homeowners, realtors, and property managers can view job status, approve estimates, sign documents, make payments, and access service history without calling or emailing. - [PWA (Progressive Web App)](https://www.crmsvc.com/glossary/pwa-progressive-web-app.md): A Progressive Web App (PWA) is a website that installs on your phone or computer like a regular app — without the app store. - [Property Record](https://www.crmsvc.com/glossary/property-record.md): A property record is a structured digital history of a home — including mechanical inventory, paint codes, material SKUs, warranty registrations, and visit history — that persists across ownership changes. - [Service Subscription](https://www.crmsvc.com/glossary/service-subscription.md): A service subscription is a recurring billing arrangement where a homeowner pays monthly, quarterly, or annually for ongoing services rather than per-visit transactions. - [Multi-tenant SaaS](https://www.crmsvc.com/glossary/multi-tenant-saas.md): Multi-tenant SaaS is a software architecture where many separate customer organizations share the same application instance, with data strictly isolated between them. - [White-label Software](https://www.crmsvc.com/glossary/white-label-software.md): White-label software is a platform that one company operates but allows other businesses to brand and present as their own. - [Module-based Platform](https://www.crmsvc.com/glossary/module-based-platform.md): A module-based platform is software designed so that features can be enabled or disabled per customer through admin-controlled toggles. - [Stripe Connect](https://www.crmsvc.com/glossary/stripe-connect.md): Stripe Connect is a payment infrastructure that lets a software platform process payments on behalf of many separate businesses, with funds flowing directly to each business's own Stripe account.