Privacy Policy — How CRM Services Handles Your Information

1. Information We Collect

CRM Services, LLC ("we," "our," or "us") collects information that you provide directly to us when you:

• Request an estimate or consultation
• Contact us via phone, email, or our contact form
• Schedule an appointment
• Subscribe to our newsletter
• Interact with our website

The types of information we may collect include:

• Name and contact information (email address, phone number, mailing address)
• Project details and service requests
• Communication preferences
• Technical information (IP address, browser type, device information)

2. How We Use Your Information

We use the information we collect to:

• Provide estimates and service quotes
• Respond to your inquiries and requests
• Schedule and manage appointments
• Send you newsletters and promotional communications (with your consent)
• Improve our website and services
• Comply with legal obligations

3. Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information with:

• Service providers who assist us in operating our business
• Legal authorities when required by law
• Professional advisors (lawyers, accountants) when necessary

4. SMS / Text Message Communications

When you provide your mobile number through our text-message opt-in (the chat widget on our Text Us page), you consent to receive text messages from CRM Services, LLC regarding your inquiry, scheduling, estimates, and occasional service updates and offers.

• We do not sell, rent, or share your mobile information (including your phone number and SMS consent) with third parties or affiliates for their marketing or promotional purposes. Mobile opt-in data is never shared with third parties for marketing.
• Message frequency varies based on your interaction with us.
• Message and data rates may apply, depending on your mobile carrier and plan.
• Reply STOP at any time to unsubscribe, or HELP for assistance.
• Consent to receive text messages is not a condition of any purchase.

SMS consent is separate from, and not the same as, subscribing to our email newsletter. Opting in to one does not opt you in to the other. We may share your information with text-messaging service providers (such as our SMS platform and carriers) solely to deliver these messages on our behalf, not for their own marketing.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. This includes:

• Google Analytics for website analytics
• Facebook Pixel for advertising
• Essential cookies for website functionality

You can control cookies through your browser settings, though this may affect website functionality.

6. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications at any time
• Object to processing of your personal information

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: