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Property Management

Work Order

A work order is a documented request to complete…

A work order is a documented request to complete a specific maintenance or repair task at a property. It includes the job description, location, priority level, and assigned contractor.

In practice

A property manager sends CRM Services a work order to fix a leaking faucet, patch drywall, and replace a broken light switch.

Why it matters

Work orders are the primary way property managers communicate repair needs to vendors.

Common questions
What information should a work order include?+

Property address, unit number, task description, priority level, access instructions, and tenant contact info.

How long does it take to complete a work order?+

Routine work orders are typically completed within 24-72 hours. Emergency items are same-day.

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