A digital work order is an electronic version of a paper job ticket containing job description, customer info, instructions, checklists, and sign-off fields — completed from a mobile device in the field.
In practice
A property management company sends a digital work order to a tech's phone — the tech checks off tasks, takes photos, and gets a digital signature.
Why it matters
Digital work orders eliminate lost paperwork and create automatic audit trails.
Common questions
What's the difference between a work order and an invoice?+
A work order authorizes and describes the work. An invoice bills for it after completion.
Can a customer sign on a phone?+
Yes — most digital work order platforms include on-screen signature capture.
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