Field service management software schedules, dispatches, and tracks workers at customer locations. It includes job scheduling, mobile work orders, GPS tracking, invoicing, and customer communication.
In practice
A plumbing company dispatches a tech to an emergency call, tracks arrival via GPS, and notifies the customer automatically.
Why it matters
Multi-crew contractors gain the most from FSM software.
Common questions
What's the difference between CRM and field service software?+
CRM manages customer relationships. FSM manages the operational side — scheduling, dispatching, and tracking work.
Can it work for a one-person operation?+
Yes, but the ROI increases significantly once you have 2+ technicians.
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