💡 Tech & InnovationTechnicalAlso: FSM software, job management software, dispatch software
Field Service Management Software
Definition
Field service management software schedules, dispatches, and tracks workers at customer locations. It includes job scheduling, mobile work orders, GPS tracking, invoicing, and customer communication.
Common Questions
Real-World Example
A plumbing company dispatches a tech to an emergency call, tracks arrival via GPS, and notifies the customer automatically.
Why It Matters
Multi-crew contractors gain the most from FSM software.
Related Terms
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CRM (Customer Relationship Management)
💡A CRM is software that organizes and manages all business interactions with customers and leads — st...
Digital Work Order
💡A digital work order is an electronic version of a paper job ticket containing job description, cust...
GPS Dispatch and Routing
GPS dispatch and routing shows real-time technician locations on a map and automatically plans the m...