Warranty and Callback Policy
Definition
A warranty is a promise that work will remain defect-free for a defined period. A callback is when a client reports a recently completed repair has failed. Professional contractors have clear policies for both.
Common Questions
Real-World Example
CRM Services' 1-year warranty covers a callback when caulking separates due to application error, not client misuse.
Why It Matters
A clear warranty builds trust and differentiates CRM Services from less professional competitors.
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